5 Ways Sales Call Recording Can Benefit Your Business
call recording, sales call, conversational ai,
Your sales team's interactions with a prospect or client are a significant factor in determining the company’s success.
Is there a way to improve an agent to customer conversation?
Recording sales calls and re-listening to key moments can help your team create a new sales strategy and formulate compelling sales pitches.
This article will go through 5 benefits that sales call recording could have for your business, provide you with an excellent automatic call recording solution, and cover a few FAQs on the topic.
This Article Contains
- 5 Handy Benefits of Sales Call Recording
- An Unrivaled Sales Call Recording Solution: iovox Insights
- 2 FAQs about Sales Call Recordings
5 Handy Benefits of Sales Call Recording
Sales call recording provides your team with a record of all client interactions that they can use to improve the sales process.
You can record outbound or inbound calls using any call recording software. Choosing recording software, like iovox, may be helpful as it also transcribes your recorded calls.
These recordings will be stored on the software for later reference and can be transferred to a database for long-term storage.
Owning these client records is like a superpower for your sales manager and team, supplying robust and valuable insight from which sales reps can learn and grow.
But how can you unlock these benefits?
Let’s look at how you can use sales call recording to improve your business:
Permanent Storage of All Customer Interactions
Sales reps have many different things to deal with when speaking to any prospect or client — from cold calling to logging orders to answering queries and dealing with complaints. As such, it becomes easy to miss key interaction details.
By recording phone and VoIP (Zoom, Skype, etc.) calls, sales conversations are permanently stored in a database for further review.
Your salespeople can interact freely and improve customer service when they know they have a recording to fall back on if they feel they’ve missed any crucial details.
Increase Clientbase by Building Customer Success Stories
Organizing each customer's outbound or inbound call records is a great way to improve individual client relationships, as you can playback every important deal in sales conversations.
These prospect and client follow-ups make them feel valued and heard, improving customer service and retention.
Your team will also have access to records of the best practices from previous customer success stories and testimonials. They can study these best practices to formulate a successful sales process for a new prospect.
Listening to the strategies of top performers is a helpful method to learn how to interact with clients appropriately and improve the workflow for any team member.
Old recordings will allow your team to understand customer personality types, valuable insight, keywords, etc.
A call recording software will help your salesforce improve customer satisfaction and close more deals in the future.
Use as a Sales Training Resource
Sales call recording helps improve the individual customer experience and agent performance.
A sales manager can analyze how the team interacted with customers and where they might’ve gone wrong. Managers can use this data to create a new sales strategy by incorporating the good parts of previous recordings while omitting the bad parts.
This is essential to good customer support and robust sales training for any already employed team member and during onboarding.
Call recording as a sales coaching resource will help managers build a more experienced, skilled, and detailed sales representative who will undoubtedly benefit your company through improved sales.
Quickly Resolve Customer Disputes
In sales operations, customer disputes are commonplace and often impossible to avoid. Reps might end up in a dispute with a client without even realizing that any problem arose in the first place.
By recording sales calls, your sales leader and the team can listen to old recorded conversations to understand precisely how disputes arose.
Understanding why a client is upset can be helpful when looking for solutions to resolve any issues and up your quality assurance.
Resolving disputes quickly is vital in customer support, leading to a happy client base and more potential customers.
Improve Products and Services
When customers recommend changes to products or services or provide guidelines for improvement, it’s vital that the sales team takes note.
Records of client interactions are a goldmine of information that can shape possible improvements to your products and services, increasing customer satisfaction.
So, you now know how sales call recording software can be used for sales team and business quality assurance.
But what can you use to record sales calls?
Let’s take a look at an innovative phone call recording system.
An Unrivaled Sales Call Recording Solution: iovox Insights
iovox Insights is a state-of-the-art conversational AI recording tool that allows you to record sales calls and transcribe each customer interaction to draw critical insights.
By transcribing recorded calls on iovox, you can view important customer conversation analytics and spot emerging trends. These records can also be used for sales representative training purposes.
Here’s what iovox can do:
Live Call Recording and Automatic Call Transcription
iovox is powered by an impressive API with recording and live call transcription functionality for any customer interaction.
This way, you will have an audio recording of the client conversation and a written call transcript from which you can draw actionable insights and data about customer pain-points and other trends.
The transcription and conversation intelligence API employs speech analytics technology, allowing you to view all customer calls in depth using keyword tracking. This is done via iovox’s keyword tracking feature that can automatically detect any given keyword from a transcript.
Audio recordings and transcripts will allow you to evaluate important customer metrics in razor-sharp detail. You can track specific KPIs (Key Performance Indicators) to train and improve sales reps and your CRM (customer relationship management).
iovox’s impressive conversation intelligence technology will help your contact center pinpoint key market trends by analyzing a large batch of transcribed customer calls.
By setting trigger-based alerts, you’ll be notified of high-quality leads and opportunities to upsell and cross-sell to potential customers.
When recording calls with iovox, you can also search through history for any recorded call quickly and easily.
The best part about this?
There’s no memory limit. Your team can pull from a call log history that spans years if necessary!
iovox is an excellent transcription and recording tool to increase sales enablement for your team by improving your overall customer service.
Still have a few unanswered questions about sales call recordings?
Let’s go through a few FAQs.
2 FAQs about Sales Call Recordings
These are the answers to a few common questions about recorded sales calls:
Is Sales Call Recording Legal in the United States?
Whether or not you can record calls freely and in real-time in the US depends on the recording laws of the state you find yourself in. Different states have different laws concerning the legality of automatic call recording.
Some states use a Two Party Consent system, which requires you to obtain the consent of all parties before recording calls.
However, most states follow the recording laws whereby only one party’s approval is needed for the call. So, if your sales leader wants to record outbound calls, you’re legally allowed to.
Check the laws of your state before recording any inbound, outbound, or cold calls.
What is the Difference Between Single and Dual-Channel Recording?
Single-channel recordings contain a singular recording track, to which only one side of the recorded call (usually the dialers) is stored. This is a mono-call recording feature or a distinct audio signal.
Dual-channel recording integrations separate each line in recorded conversations into its own track, which means you can hear both sides of the call. This also improves the overall audio quality of the recording.
Wrapping Up
Storing and analyzing recorded sales calls can positively impact your sales team and business by providing you with records and actionable insights for all client interactions.
These recordings can be transcribed, analyzed, and used as a sales coaching tool to improve customer experience and build a skilled team.
If you’re considering implementing sales call recording for your business, you’ll need high-quality recording software.
iovox Insights not only provides you with a robust recording system, but its automation AI technology will quickly transcribe your calls and organize any call records you keep.
Visit the iovox website for pricing information and more.
To connect with iovox, click the call button below, and we’ll contact you shortly.
You can message us at hello@iovox.com or call us toll-free from within the US at +1 888 369 9519.
From outside the US please reach us at one of these numbers:
London, UK +44 (0)20 7099 1070
Sydney, Australia +61 (0)2 8520 3530
Paris, France +33 (0)1 84 88 46 40